Direct FAQ
Direct integration is only available on Lynx Enterprise.
General Information:
- Here is the article on setting up Direct with Lynx Setting Up Direct in Lynx
| Frequently Asked Questions | Answers |
| Supports multiple PMS account | No |
| How long does it take to see properties in Lynx after the PMS Integration is set up? | It takes 15-20 seconds on refresh from Edit/Add Property in Lynx after PMS Integration is set up. |
| How long does a full stay sync take once the property in Lynx is linked to a Direct property? | It will take one Hour a full stay sync once the property in Lynx in Linked to the Direct property. |
| How far in the future will it sync reservations to Lynx? | All confirmed reservation with in 60 days. |
| Will Lynx add any additional text to a synced reservation's confirmation number? e.g. 'VSK1234' | No |
| Does PMS Direct Support reservations with multiple guests on a property? | No PMS Direct does not support multiple guests on a property. |
| How often does Lynx sync new stays? | 1. Every 1 hour at the 10th minute Range sync will run for the check-in time between -1 day to 3 days 2. Every 5 hours at the 45th minute Range sync will run for the check-in time between 3 days to 7 days 3. Every day at 6:40 Range sync will run for the check-in time between -1 day to 30 days 4. Every day at 5:45 Range sync will run for the check-in time between -1 day to 30 days 5. Every 2 day at 5:40 Range sync will run for the check-in time between 30 days to 60 days |
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How often does Lynx sync update(s) to an already synced stay? Updates include modifications like date, time, guest information, a move of the stay between properties, and cancelation. |
From 9AM to 5PM PST Once an hour. After 5PM PST every 2hrs. |
| Does Lynx sync all confirmed reservations without checking the pre-check-in status? Examples of Pre-check-in status is: Payment, ID Verification, Contract status | Sync all confirmed reservations. No Pre-Check-in conditions are available. |
| Does updating the Check-in/Checkout time in the PMS, update the Checkin/Checkout time in Lynx? | No, updating the Check-in/Check-out time in the PMS will not update the Check-in/Check-in time in Lynx. |
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Does Lynx sync the guest's phone number? |
Yes |
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Does Lynx sync the guest's email address? |
Yes |
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Does Lynx sync the owner's stays? |
Yes, Direct syncs all reservations |
| Does Lynx push the guest access code back to the PMS? | No, Lynx does not push guest access code back to PMS |
| How long does it take for PMS to receive the Lynx access code? | Two minutes after syncing of the stay from PMS |
| Is any setup required in the PMS portal to receive the Lynx access code? |
N/A
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| Where can the Lynx-generated code be found in the PMS? | N/A |
| Learn more about relevant available PMS integration options here. |
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