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Set Up: Lynx with Cloudbeds

Sagar Budhiraja
  • Updated

 

Set Up: Lynx with Cloudbeds

 

In order to connect Lynx with Cloudbeds, follow the process outlined below. This is a one-time setup.

 

 

 

This Article is categorized in the following sections:

  1. Getting Started 
  2. Functionality
  3. Access Code Push Back to Cloudbeds 
  4. Disconnection 
  5. Guest check-in / Guest check-out 

 

 

Getting Started:

 

  Actions
Step 1:
Step 2:
  • After successfully logging in, navigate to the Integrations page by clicking the icon as shown in the image:
    mceclip1.png
Step 3:
  • Choose "Integrations" in the left panel's menu.
Step 4:
  • Click on the plus sign that says "Add Integration"
    mceclip2.png
Step 5:
  • Choose Cloudbeds as the Type, then type the name of the integration you want to use. Press the Save button.Screenshot_2022-04-15_at_2.04.18_PM.png
     
    Click "Shared Across all Groups" If you want your integration to be available account-wide 
    (recommended) otherwise select a group and the integration will be limited to that particular 
    group.
Step 6:
  • Once the Integration is saved, it needs to be authorized by Cloudbeds.
  • Click on the Authorize button and click on Confirm.
    mceclip5.png
Step 7:
  • Your browser will switch to the Cloudbeds login page. Enter your Cloudbeds account credentials to log into Cloudbeds.
  • Click Approve...Note that Lynx was formerly known as VirtualKEY.

    mceclip6.png
Step 8:
  • You will be redirected to Lynx. Your Lynx account has been authorized by Cloudbeds.mceclip7.png

 

Currently, we do not support the "Add Split" option on Cloudbeds. If used, this will impact
your guest experience to successfully check-in. We recommend using the
"Add Accommodation" feature instead.

1. Go to "Edit Reservation" 
2. Click "Add Accommodation" 
3. Add check-in checkout time click "Search" and select the room type. 

You will see a new reservation ID created for the Sub-stay.
For more clarification please reach out to Cloudbeds support 
https://www.cloudbeds.com/contact-us/

 


Functionality:

  • Lynx offers an enterprise solution that enables various vacation rental and property management businesses to automate access management, provide keyless access to the properties, and enhance the experience by integrating the various devices like thermostats, multipurpose sensors, water-leak sensors, intercom, and other similar devices used in a smart home.

  • Lynx integrates with Cloudbeds PMS to synchronize reservations made through channels that Cloudbeds is tracking.

 

 Access Code Push Back to Cloudbeds:

  • Lynx will now automatically create a Custom Field in Cloudbeds with the name "LYNX ACCESS CODE" once Cloudbeds has been configured as an integration. Every reservation's guest access code will be sent to this custom field. Do not delete this custom field.
  • While creating/updating integration, customers now have the option to choose whether they want us to push multiple access codes back to the Property Management System (PMS) If guests have booked multiple rooms in a single reservation (Wedding Parties, Large family stays, etc.).

Disconnection:

  1. The integrations account for Cloudbeds can be easily removed. The authorization-related access tokens and refresh tokens that were initially obtained will be deleted as a result.
    When prompted, choose Yes by clicking the "x" button on the accounts tabs. 

    mceclip8.png

  2. In order to disconnect your app from cloudbeds, to Disconnect Cloudbed

 

Guest check-in / Guest check-out:

  • In addition to generating a message on Lynx when a guest code is used for the first time, Lynx also changes the reservation status on Cloudbeds to "IN-HOUSE". 

    mceclip9.png
Note: IN-HOUSE status will only be updated if guest uses the guest access code. 

 

  • The reservation status on Cloudbeds is changed to "CHECKED OUT" when Lynx detects the use of the guest checkout code, along with creating a message on Lynx and performing the workflow.

    mceclip10.png
Limitations:
 1. The feature is available only for locks on SmartThings hubs.
 2. The reservation can be updated to "CHECKED OUT" by Lynx only if there is no balance due on the reservation when the guest checkout code is used.

 

 

 

Lynx_Logo.png Learn how to Add a Property after you integrate your PMS on Lynx   

 

                                                                                                                     

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