Set Up: Lynx with Track (2-way Integration)
This article provides a comprehensive guide for setting up Lynx lock access control automation with Track. During the initial release, access codes for reservation changes will be managed manually, with an automated update expected before July 30, 2020.
There are no steps/ actions to be performed in Lynx. You do NOT add integration in Lynx, or link a property to PMS on Lynx. The entire setup and linking of each property is completed on Track directly.
Setting the Lynx "Token Key" & "Token Secret"
| Actions | |
|
Step 1: From Lynx |
Send an email to customersuccess@getlynx.co and Request API tokens. |
| Step 2: In Track | In TRACK a Token Key and Token Secret must be added in the lock configuration. |
| Step 3: Access the Configuration Settings | Go to the configuration gear icon in the upper right corner of the Track application. Under Property Management, select Access Control Accounts. |
| Step 4: Add Lynx Integration | Click on +Integration and select Lynx. |
| Step 5: Add Lynx Integration | Name the connection (for internal reference) and enter the Token Key and Token Secret provided by Lynx. |
Adding Lynx Properties to Track
| Actions | |
|
Step 1: |
On Track, go to Unit Profiles |
| Step 2: | Type in the property name and click on the unit name |
| Step 3: | Go to the Security tab. |
| Step 4: | Go to system type and select "Lynx" from the drop-down menu, then go to Lock ID and select the property name from the drop-down menu. |
| Step 5: |
Click Save Unit. |
| Step 6: |
When connected to Lynx the door code will show up here. |
| Step 7: |
On the Lynx portal, search for the property to make sure it has been added to Lynx. |
| Step 8: |
When the property is added to Lynx and connected, it should look like this. |
| Step 9: |
You are now able to |
Requesting Guest Access Codes for New Reservations:
Setting Up Automation in Track:
Navigate to Access Control Preferences in Track to set automation for requesting access codes. You can configure this to send requests a few days before check-in or set it to trigger 200 days before arrival, which will send the code request immediately upon booking.
Access codes in Lynx activate at the reservation start date/time and deactivate at the checkout date/time. For further assistance and training, reach out to the Track Support team.
Updating Guest Access Codes When Reservations Are Modified:
Setting Up Automation in Track:
| Actions | |
|
Step 1: Locate the Reservation |
After modifying reservation dates or changing units, select the access code under the general header. |
| Step 2: Edit the Access Code | In editing mode, select a new access code and save the changes. |
| Step 3: Update Guest Portal | This action will create a new code for the updated dates or unit, which will be reflected in the guest portal. |
Deleting Guest Access Codes When Reservations Are Canceled:
Setting Up Automation in Track:
| Actions | |
|
Step 1: Access the Reservation |
Within the reservation details, select the access code under the general header. |
| Step 2: Delete the Access Code | In editing mode, delete the access code and save the changes. |
| Step 3: Confirm Deletion | This will remove the code from visibility to agents, delete it from the guest portal, and remove it from Lynx. |
Additional Access Control Preferences Maintenance & Housekeeping:
For ongoing maintenance and housekeeping of access control preferences, ensure you regularly review and update configurations as necessary to maintain system integrity and guest satisfaction.
The power and reliability of Lynx lies in the ability to create time-sensitive codes directly on the lock, months in advance. Now, if you lose internet or power at the property, there will be no impact to the guest check-in. The sooner you request the code, the more stress-free and
reliable the check-in will be.
Requesting Guest's Access code for a New Reservation
Reach out to the Track Support team for information and training.
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