FAQ: Default Access Email & SMS/Text
What is the default guest email/text from Lynx:
Lynx offers a "default email and text" to communicate access information to the guests. Customers cannot customize the content displayed in this email/ text. However, customers can add their brand logo and colors to this email if they have purchased the white-label add-on.
Use default email/text from Lynx while you complete the messaging setup. Unless activated, all emails/texts are always disabled. You can request support@getlynx.co to activate the default email/ text.
Lynx will never send any communication to your guests unless you activate the setup. You can deactivate these emails/ texts once your custom messaging is set up. Default Access Email & SMS/ Text are free.
| Email Type | Sent Time | Content |
| Access Information' email/ text | This email/ text is sent 7 days before the date and time of check-in. The send time is not customizable. | It contains the access code information as well as the instructions for how to operate the lock. If you have enabled the guest check-out notification workflow, this email will automatically include the check-out code as well. SMS does not include check-out code information. |
How does the Email to guest look like:
The example above shows the Lynx branded email and the White-label version which can be purchased as an add-on. White-labeling allows you to add your company logo and brand colors to the email and the guest portal. Learn how to White Label your messaging and Guest Portal: White Labelling
Default Text Message Template:
Hi <Guest Name>,
Use the below instructions for your reservation which begins on <Check-in date, time> on <property nickname> at <property address>.
<Lock Name>: Access Code (To lock or unlock, enter the access code followed by the "check" key. Use the lever to open or close the door.)
For security reasons, you DO NOT share your digital keys codes with other guests in the group. Instead, send them their own access by using Share Your VirtualKEY.
<Display Setting Phone Number>
<Display Setting Email Address>
Note: These instructions would change for each lock type.
 |
Set up your custom email and text messages and content for the web app. Start with Messaging Overview. |
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