|Actions||Who Does It||Timeline|
|Send email to Escapia||Customer||When ready|
|Response with info||Escapia||2-3 Days|
|Enable Lynx via Escapia Account||Customer||As soon as possible|
|Enable Customer's Escapia Account in Lynx||Lynx||1-2 Days|
|Email Escapia/V12 support team.|
|When a HomeAway Software customer (you) is ready to work with a Partner, the customer needs to enter a case with their respective software support team.|
|You can do that by clicking here.|
Suggested text for your email: “Please enable Lynx (Formerly known as VirtualKEY) as an HSAPI partner in our account.”
|Step 2:||PMC's then activate and set permissions via the Partner Picker|
Once added to your account by the HA Software support team, the PMC's must then activate and set permissions via the Partner Picker:
|Step 3:||Log into HomeAway/Escapia/V12.|
|Step 4:||Select Marketing and Service Partner Management.|
Scroll down and select VirtualKEY (Lynx was formerly known as VirtualKEY) and return to the top of the page.
|Step 6:||Once back at the top of the page, click the Show button.|
|Step 7:||Check the box for the properties you want to integrate. Do NOT select All Properties unless you are onboarding so.|
|Step 8:||Click the Save button at the bottom of the page.|
|Step 9:||Email Lynx Customer Success Manager at email@example.com to complete the Integration of your Lynx and Escapia/V12 Account.|
Once step 9 is completed from Lynx's end, Escapia integration will be available on the your account along with a list of all the reservation types that will be enabled for Stay sync.
- You may update the list to skip any Stays of specific reservation types that you do not want to sync.
Note: Disabling a specific reservation type will not remove any Stays that were previously synced to Lynx for that reservation type.