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Set Up: Lynx with Track

Ben
  • Updated

 

Set Up: Lynx with Track

During the initial release of Lynx lock access control automation, access codes for reservation changes will be handled manually. There is an update slated to be released prior to July 30th, 2020, which will automate reservation changes.

 

There are no steps/ actions to be performed in Lynx. You do NOT add integration in Lynx, or  link a property to PMS on Lynx. Entire setup and linking of each property is completed on Track directly.

 

Setting the Lynx "Token Key" & "Token Secret"

From Lynx: Request API tokens from your Lynx Customer Success Specialist.
In Track In TRACK a Token Key and Token Secret must be added in the lock configuration.
Step 1:

Go to the configuration gear in the upper right corner of the application.
Step 2: Under Property Management go to Access Control Accounts.
Step 3: Select +Integration and select Lynx.
Step 4: Name the connection (internal only) and add the key/secret provided by Lynx.

 

 

Adding Lynx Properties to Track

Step 1:

On Track, go to Unit Profiles.

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Step 2:

Type in the property name and click on the unit name.

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Step 3:

Go to the Security tab.

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Step 4:

Go to system type and select "Lynx" from the drop-down menu, then go to Lock ID and select the property name from the drop-down menu.

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Step 5:

Click Save Unit.

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Step 6:

When connected to Lynx the door code will show up here.

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Step 7:

On the Lynx portal, search for the property to make sure it has been added to Lynx.

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Step 8:

When the property is added to Lynx and connected, it should look like this.

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Requesting Guest's Access code for a New Reservation 

 In Track:

There is an option to set automation to request a code in Track under 'Access Control Preferences' you can set this up to be a few days before the check-in date or if set to 200 days before arrival, this will go out as soon as the reservation is booked.

 

Keep in mind the access codes in Lynx only become active on the date / time the reservation starts and access codes will be deactivated at the date/ time the reservation is set to check out.

 

Reach out to the Track Support team for information and training.

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The power and reliability of Lynx lies in the ability to create time-sensitive codes directly on the 
lock, months in advance. Now, if you lose internet or power at the property, there will be no
impact to the guest check-in. The sooner you request the code, the more stress-free and 
reliable the check-in will be.

 

Updating Guest's Access code when a Reservation is Modified

In the event that a guest edits reservation dates or moves to another unit, the access code must be manually replaced.

 In Track:

After the change has been made, select the access code on the left under the general header. In the editing mode, select a new access code and save.

This will create a code for the new dates and/or the new unit. The guest portal will update with the new code.

Deleting Guest's Access code when a Reservation is Canceled

In the event of a reservation cancellation, the access code must be manually removed from

Track.

 In Track:

Within the reservation, select the access code on the left under the general header. In the editing model, delete the access code and save.

This will prevent the code from being visible to agents, remove the code from the guest portal and delete it within Lynx.

Additional Access Control Preferences Maintenance & Housekeeping

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logo.png  Reach out to the Track Support team for information and training.

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