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FAQ: Lynx Hospitality TV

Dhruv bakshi
  • Updated

FAQ: Lynx Hospitality TV
 

Introduction

This article provides answers to the most commonly asked questions about Lynx Hospitality TV. Use this guide to quickly find information about how Hospitality TV works with Lynx, how to set up the app on your Smart TV, and answers to frequently asked questions without needing to contact support.

 

Frequently Asked Questions Table of Contents:

  1. When to use this guide
  2. Benefits of using this Guide
  3. Frequently Asked Questions
  4. Key Features
  5. Related Articles

 

When to use this guide:

Use this guide when you have questions about Lynx Hospitality TV setup, compatibility, features, and functionality. Reference this FAQ when troubleshooting common issues, understanding TV compatibility, configuring Wi-Fi, setting up White Label designs, managing guest access, handling remotes, and learning about streaming app support.

 

Benefits of using this Guide

  • Quickly find answers without contacting support — comprehensive Q&A on setup, compatibility, and features
  • Learn about compatible devices — understand which TVs, remotes, and streaming devices work with Lynx Hospitality TV
  • Understand Wi-Fi and casting — answers about connectivity, guest casting, and streaming content delivery
  • Configure White Label designs — guidance on setting up different designs for room TVs vs. common areas
  • Troubleshoot common issues — solutions for remote controls, guest access, and app behavior

 

Note: For detailed setup instructions, refer to the How-To guides linked throughout this FAQ. If you need additional assistance with Hospitality TV configuration or implementation, contact our support team at customersuccess@getlynx.co.

 

Frequently Asked Questions

Questions Answers
What are the compatible TVs for Lynx Hospitality TV?

Lynx Hospitality TV works with all Smart TVs with HDMI ports.

  • If your Smart TV has a Google or Roku OS, you can directly download the "Lynx - Hospitality TV Software" app and use it. Please refer to How to: Install Lynx Hospitality TV on Google TV for instructions.
  • If your TV does not have a Google or Roku OS, you can useONN Google TV/ Chromecast streamer with Google TV to use the "Lynx - Hospitality TV Software" app. You can purchase the Onn device from Lynx it comes preprogrammed with the Lynx app installed and connected to Lynx.

Given that the Lynx app is compatible with all TVs with HDMI ports, Lynx does not suggest any particular TV. You can refer to the following article: Compatible TV Models: Lynx Hospitality TV
How do I set up Lynx Hospitality TV on my Smart TV or ONN Google TV/Chromecast streamer? You can easily set up the "Lynx - Hospitality TV Software" app on your TV by following the instructions given in our brief article How to: Install Lynx Hospitality TV on Google TV

If you would like to set up the "Lynx - Hospitality TV Software" app on your ONN Google TV/ Chromecast streamer , you can refer to the following article via this link.
How do I update Wi-Fi on my Google TV? The following article will explain what to do if your Google TV disconnects from your Wi-Fi. How to Update Wi-fi on Google TV
Can guests watch Google Live TV using the Lynx app? Yes, guests can watch Google Live TV through the Lynx Hospitality TV app.
Can I set Hospitality TV to automatically log guests out of Netflix/Hulu after their stay? It is not currently possible to automatically log out of streaming apps after a guest's stay.

This feature is only possible for Roku as of now and no other streamer.
How long does it take for design changes to appear on the TV?

It should be reflected within 15 minutes of the change. 

Hospitality TV themes and designs are updated from the Lynx portal during the following events:

1. Once the Lynx Hospitality TV is switched on.
2. Once the User/Guest presses the Home or D-Pad buttons on the Hospitality TV remote, it fetches and updates the latest Menu button status.
3. Periodical every 10 Mins automatically
How can I have different designs for Room TVs vs. common area TVs?

You would have to set up different properties and Groups with different Hospitality TV White Label settings for those. If you are going to have the same design, it could be just all properties and a group. Each different "design" (white label settings) would need its own group, and each device name needs its own property (i.e., if you want the same design but some would say "front desk" vs. "Restaurant" or whatever the room name you want.  You can refer to the following article:

How to: Enable the Hospitality TV White Label in the Group section 
 

Note: If you need assistance to set up or make changes to the Hospitality TV configuration, email customersuccess@getlynx.co for help.
Does IPTV work with Lynx Hospitality TV? Yes, IPTV works as long as the guest has the app downloaded on Google Chromecast. See the list of Supported IPTV apps  for compatibility information.
 
Can I use Lynx Hospitality TV on a regular Chromecast device?

If you have a Chromecast, not a Chromecast with Google TV, Google Chromecast, you would not be able to use the Lynx Hospitality TV app, as the old Chromecast does not use the full version of Android OS.

You can also purchase the ONN Google TV/ Chromecast streamer stick from Lynx. It comes preprogrammed with the Lynx app installed and connected to the property. You can refer to the article

However, if you have an ONN Google TV/ Chromecast streamer that was not purchased from us and would like to set it up, please follow these instructions: How to: Install Lynx Hospitality TV on a ONN Google TV/ Chromecast streamer OR smart TV with Google TV OS
How do I cast my own streaming content?

You can refer to the following steps: 

1. Make sure the mobile device, tablet, or computer the guest is using to cast is on the same Wi-Fi network as your ONN Google TV/ Chromecast streamer or TV that works with Cast.
2. Open a Cast-enabled app.
3. Tap the Cast button. Inactive cast extension. Inactive cast extension.
Note: The Cast button isn't located in the same place across all Cast-enabled apps.
4. Tap the device you'd like to cast to.
5. When you're connected, the Cast button will turn solid, letting you know you're connected.
6. You can now cast videos, movies, and TV shows directly to your TV.
To stop casting, tap the Cast button and then Disconnect.

Once the cast is stopped, a user will stay on the casting app like YouTube, and s/he needs to press the Home button on the D-Pad to launch the Lynx Hospitality TV App.
What is the casting process for streaming content? 1. Ensure Compatibility: Make sure your TV or casting device supports Google Cast.
2. Connect to Wi-Fi: Ensure your casting device (like a smartphone or tablet) and your Google Cast-enabled device (like a smart TV) are connected to the same Wi-Fi network.
3. Open the Streaming App: Launch the app that contains the content you want to cast (like YouTube, Netflix, etc.).
4. Find the Cast Icon: Look for the Cast icon (a rectangle with a Wi-Fi symbol in the corner) within the app.
5. Select Your Device: Tap the Cast icon and choose your Google Cast-enabled device from the list.
6. Connectivity Confirmation: When you're connected, the Cast button will turn solid, letting you know you're connected.
7. Start Streaming: Play the content you want to watch, and it should appear on your TV.
8. Stop Casting: To stop casting, tap the Cast icon again and select "Disconnect" or "Stop Casting."
9. Apps Content: App content will remain active on Hospitality TV.
10. Launch Lynx App: The User (Guest) needs to click the Home button on the D-Pad to launch the Lynx Hospitality TV app
What is the default PIN for a pre-configured ONN Google TV/Chromecast streamer? If you have purchased the pre-configured ONN Google TV/ Chromecast streamer stick from Lynx, the default code would be 5858. You can disable the PIN by following this KB article:  How To: Disable Google PIN Prompt on Lynx Hospitality TV 
Is Spectrum compatible with Lynx Hospitality TV? The Spectrum TV app is not compatible with Lynx Hospitality TV on Google TV operating system; it is supported on Roku OS devices. On both platforms, the Xumo app is available for free and works normally.
Is Xfinity compatible with Lynx Hospitality TV? The Xfinity Stream TV app is not compatible with Lynx Hospitality TV on Google TV operating system; it is supported on Roku OS devices. On both platforms, the Xumo app is available for free and works normally.
How do I find which group is linked to Lynx Hospitality TV?

1. If a Hospitality TV is linked to a property and that property is added to a Group with Hospitality TV White Label configured, the Group name is displayed.
2. If a Hospitality TV is linked to a property and that property is not added to a Group with Hospitality TV White Label configured, the Group name will not appear.
3. If a Hospitality TV is linked to a property that is associated with multiple Groups with Hospitality TV White Label configured, Lynx will display only one Group name—the oldest Group name with which the Hospitality TV is configured. 
How does Lynx Hospitality TV work with Roku's Guest Mode? Roku OS does not permit selecting available apps in Guest Mode, and this will interfere with the functionality of the Lynx Hospitality TV Software app. Please ensure that "Guest Mode" is DISABLED when installing Lynx Hospitality TV Software on a Roku device.
What happens when a guest scans the Wi-Fi QR code on the Hospitality TV? When a guest scans the QR code on the TV, their phone automatically connects to the Wi-Fi network. The guest does not need to manually select the Wi-Fi or enter the password.
Does Roku TV support the Lynx Hospitality TV Software app?

Yes, Roku TVs are compatible with the "Lynx - Hospitality TV Software" app. Roku TVs can use an ONN Google TV/ Chromecast streamer connected via HDMI port, or install the native Lynx - Hospitality TV Software app for Roku.

When using an external HDMI device, please update the settings below to ensure that the HDMI input is set correctly, as it is one of the key steps to make sure that Lynx Hospitality TV runs smoothly:

  • Go to the Roku home
  • select Settings
  • Select System
  • Choose Power

  • Set Power On to HDMI Input.
    image (14).png

     

Note: Due to the architecture of the Roku OS, some features of Lynx Hospitality TV will not work properly when using the "Lynx - Hospitality TV Software" app for Roku. Unfortunately, this is just how Roku OS is designed, and cannot be changed from the Lynx side. For more information, see Lynx Hospitality TV: Roku OS vs. Google TV OS.
Will the Lynx app close when pressing the Home or Back button?

You can configure Google OS devices to restrict this behavior by following the setup instructions for Google TV before installing the Lynx Hospitality Software app.

However, Roku OS does not allow apps to redirect button assignments on the Roku remote control, so when guests press the "Home" button, "Back" button, or any dedicated app-launcher buttons, the TV will close the Lynx Hospitality Software app. With this in mind, we have created a Roku screensaver to encourage guests to reopen the Lynx app. You can see instructions on how to install and configure the Lynx screensaver here.
Can one remote control multiple devices, and what if we lose a remote?

ONN Google TV/ Chromecast streamer remotes are typically compatible with multiple streamer devices once paired. If the remote is lost, there are two solutions:

  • You can use the Google Home app on a smartphone or tablet to control the ONN Google TV/ Chromecast streamer with basic navigation features. Following instruction needs to be performed to setup google home app. 
     1. Navigate to settings usingGoogle Home app or the TV Remote
     2. Remote and accessories 
     3. Click on Pair remote or accessory. It will ask cx to press back and home key       together on the New remote, and the New remote will show up
     4. Select the new remote that showed up on the screen. The newa | remote is paired now
        
  • You can also purchase a replacement remote online
     
Note: Google ONN Google TV/ Chromecast streamer credentials should not be shared with guests. They are intended for use by authorized company staff only. 
How many items can I add in the services section for upselling? There is no limit to the number of items you can add in the services section for upselling purposes on the television screen.
Can I control volume and power on my TV using the Hospitality TV remote? Absolutely! Follow the steps in the article below to pair the Hospitality TV remote control with the TV, enabling control over volume up/down and power on/off functions on the TV set. This guide explains how to connect the remote from an ONN Google TV/Chromecast streamer to your TV.
How do I retrieve images added to the Lynx Hospitality TV White Label home screen? Go to the groups tab on the Lynx account, expand the Smart TV white label,, and go to the home screen menu. Right-click on the image and select SAVE AS. Following this, you would be able to retrieve the images added on the Lynx portal.
What's the difference between Layout 1 and Layout 2? Layout 1 – Information Focus: Uses compact imagery with full business details (name, description, address, phone, hours, website, amenities, ratings, reviews). Best for experience-driven places where guests need detailed information to make decisions. 


Layout 2 – Visual Focus: Uses large dominant imagery with limited content (image, business name, phone, website link, QR code). Best for premium visual presentation where the image is the main draw. Choose Layout 1 for restaurants and attractions; choose Layout 2 for boutiques and galleries.
If I change layouts, will it affect all my categories or just one? Layout changes can be configured at both the category level and group level. When you change the TV Layout Style in a Guidebook category, it applies only to that specific category's AI-generated businesses. You can set different layouts for different categories within the same Guidebook, giving you complete control over how each category displays on TV.
Can I use the same layout for some categories but not others? Yes, absolutely. You can customize the TV Layout Style for each category independently. 

For example, you could use Layout 1 (Information Focus) for your Restaurants category to showcase detailed menus and hours, while using Layout 2 (Visual Focus) for your Attractions category to highlight stunning photos. This flexibility allows you to optimize the display for each content type.
What happens if I haven't uploaded images for businesses in an image-heavy layout? If you use Layout 2 (Visual Focus) but haven't uploaded high-quality images for certain businesses, the layout will still display with a placeholder or default image. 

To get the best visual impact with Layout 2, ensure all businesses in that category have clear, professional images. If images are missing or low-quality, consider using Layout 1 (Information Focus) instead, which emphasizes business details over imagery.

 

Key Features

  • Universal Hardware Support: Works with all Smart TVs with HDMI ports, Google TV, Roku OS, and ONN Google TV/Chromecast streamers
  • Flexible Streaming Options: Support for Google Live TV, IPTV apps, Google Cast, and guest-controlled streaming content
  • White Label Customization: Create different designs for room TVs and common areas using Groups and Properties
  • Real-Time Updates: Design changes reflect within 15 minutes with automatic periodic syncing every 10 minutes
  • Guest Convenience Features: Wi-Fi QR code scanning, multi-facility access, and one-touch casting capabilities
  • Upsell Capabilities: Unlimited items in the services section for promoting guest amenities and offerings
  • Remote Control Management: Compatible multi-device remotes with Google Home app fallback options and screensaver relaunch prompts


Related Articles

Lynx Logo Get started with How to: Get started with Lynx Hospitality TV here.

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