How to: White Label Your Guest Portal (Draft of Updates)

Guest Portal configuration now has its own dedicated section on the left-hand menu of the Lynx portal — it is no longer located within individual Group settings. Click on Guest Portal in the left-hand menu.

The portal automatically displays a list of every guest portal configuration created across your account. Use the available filters to sort configurations by property, so you can quickly confirm which white-label settings are currently enabled or disabled for a given location.

Click on a configuration to expand it. From here, you can view its details, edit its settings, or click on Guest Portal Name > the Edit Icon, or the "+" sign, to create a new one.

Note: The static link required to connect the Guest Portal to your Property Management System (PMS) is no longer displayed automatically. Expand a configuration in the Guest Portal section on the left-hand menu, then manually copy the static link from there.

This section contains four subcategories for comprehensive customization:

Components

Add your website logo and position it in your email templates. Configure settings for Email & Guest Portal contacts to tailor the guest experience.

• Website Logo: Upload your own website logo. The uploaded image should be 300 x 100 pixels. Allowed types: PNG, JPEG, JPG, GIF. Maximum size: 5 MB.
• Logo Position for Email: Choose the position of your company logo on emails that guests will receive.
• Email & Guest Portal Contact Settings: Click to update the email and guest portal contact settings.
• Website URL: Upload your company website URL.
• Show Check Out: Control the visibility of the Check Out option on the Lynx guest portal.
• Skip Missing Email/Phone Request: If a stay syncs without the guest's email and/or phone number, the Guest Portal will prompt the guest to provide the missing details upon login. To disable this behavior, set this toggle to "On".
• Guest Portal Contact Display: Your name and contact information as displayed to a guest on an Email & Guest Portal.
• Show Services Screen: Disabling the services tab will also disable all associated services, e.g., Early Check-In, Late Check-Out & Concierge.
• Disable Confirmation Pre-Check-in Option: Disable the option for guests to sign in using their stay's Confirmation Code when using a Static Link for the Guest Portal.
• Disable Email Pre-Check-in Option: Disable the option for guests to sign in using their email address when using a Static Link for the Guest Portal.
• Disable Phone Pre-Check-in Option: Disable the option for guests to sign in using their phone number when using a Static Link for the Guest Portal.

Templates

Choose from preloaded themes for quick setup. You can fine-tune the theme by adjusting preloaded images and colors or override them entirely using your preferred HEX color codes.

Click on Default to change the font of the Guest Portal. This also allows you to change the color of several components, such as Primary Guest Color and Secondary Text Color.

You can also click on the icon to view component references and use the Hex number to update colors.

Hero Images

The Hero Images section allows you to upload up to 10 background images. Use high-quality images of your properties, such as scenic views or interior shots, to create an inviting atmosphere.

Background

The Background section allows you to change the guest portal's background by uploading new images, selecting from the gallery, or choosing a solid color to maintain brand consistency.

You can also click on to upload the solid color Hex number to set a solid color background, then click Save.

The Information Collection tab lets you configure a guest-facing form that collects details such as name, contact information, and preferences before guests can access the access code and stay information. Toggle the form on or off, set a title, enable a description, and use the drag-and-drop builder to add and mark fields as required.

For detailed setup instructions, see: Recipe: Collecting Co-Guest Information via the Boarding Pass.

The Agreement tab allows you to configure a digital agreement or consent form that guests must review and sign before accessing their stay information on the guest portal. You can customize the agreement text, toggle its display, and configure signature requirements.

For detailed setup instructions, see: How To: Configure Boarding Pass - Agreement Form.

This section controls the appearance of your home screen. You can overwrite the common settings for further customization. Click the question mark icon for guidance on configuring the white label features for the home screen.

You can click on the tile to upload the HEX code and click Save.

This section manages how the smart device screens look. You can also customize this area by overwriting common settings to adjust colors for all components of the smart devices. Control which devices are displayed in the guest portal for tailored guest interactions.

You can click on to control which smart device options are displayed on the Guest Portal.

Important Note: If all individual device display settings are explicitly turned off under the Smart Devices section, the entire Devices menu will be automatically hidden from the guest portal view, streamlining the interface for guests who do not need device-specific setup information.

This section allows you to customize your services screen using similar options. Change default service icons and overwrite the common settings to align the look with your brand. Colors for all service components can also be customized, enhancing overall consistency.

You can click on the "question mark" icon by "Know how to Configure White Label" to view details about which selection controls each branding element in the Guest Portal:

For details on the modern list/grid layout, group-level image management, and service status indicators, see: How To: Configure Services Display in the Guest Portal.

This section allows you to customize the Guest Portal's Information section using similar options. Change default service icons and overwrite the common settings to align the look with your brand. Colors for all elements can also be customized, enhancing overall consistency.

Click Choose File to upload your custom icons.