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Understanding: Assa Abloy Setup and working

Ben
  • Updated

Understanding: Assa Abloy Keyless Lock App

The Assa Abloy keyless lock app from Lynx works differently from other lock integrations. The Lynx integration connects to your on-premise Assa Abloy server to provide key-less entry using a mobile app that guests download to their phone to activate the lock via Bluetooth. This article provides an overview of features that are supported, as well as some key differences between this technology and other common smart locks.

  1. Overview of Lynx Integration Steps
  2. Functionality in the Lynx Portal
  3. Functionality in the Lynx Guest App

 

Requirement: You will need to purchase the keyless-check-in and Native mobile guest app add-ons in your Lynx subscription plan to utilize this integration.

 

Overview of Lynx Integration Steps

The system uses your existing Assa Abloy hardware to configure access. This integration must be configured by the Lynx Customer Success and Tech teams (Support does not have access to these configuration tools). Below is a high-level breakdown of the setup process:

Step Actions
Step 1:

Reach out to Assa Abloy support for assistance setting up mobile access. A mobile access account should be set up.

Mobile Access Setup Example

  • NOTE: You will need to set "Create all keys as joiner keys?" to "Yes" on your Visionline server. Reach out to Assa Abloy for assistance with this.
Step 2:

Your Visionline instance must be made publicly reachable by the Lynx server. Please whitelist the following Lynx IP Addresses so we can connect to the on-premise Visionline server:

  • 52.87.119.58
  • 44.209.18.27
  • 44.194.48.208
  • 34.206.69.133
  • 54.205.188.222
Step 3:

Provide the following details for your Visionline server to your Lynx CSM:

  • URL or IP Address
  • Port
  • Username
  • Password
  • Confirmation that your Visionline server will be available 24/7.

NOTE: You may need to configure your HTTP server and/or firewall to allow access from Lynx servers. Be sure to also provide Lynx with the list of all common doors.
Step 4: Add and authorize the connection.

 

Note: Common doors in Visionline/Assa Abloy integrations work differently than other technologies. Click here for instructions on how to configure these in Lynx.

 

Functionality in the Lynx Portal

After integration is complete and locks are added to properties, Lynx can push a "virtual key" to the server for each guest as stays are booked. However, this system works differently than Wi-Fi or Z-Wave smart locks:

  • Stays sync strictly via PMS: You cannot add a stay manually.
  • Unique Status Icons: You can view reservations under the "Stays" tab in a property listing as usual, but controls and status icons will reflect the App ecosystem. Key creation icons include:
    • Cloud: Indicates the stay/key request has been sent to the Assa Abloy server (NOT your on-premise Visionline server yet).
    • Guest downloaded app: Indicates the guest has downloaded the app, triggering key creation on your local server.
    • Key created: Indicates the guest's key is generated on your Visionline server and ready to be synced to their phone.
    • Key downloaded to app: Indicates the guest's key is active and ready to unlock the door.
  • Revoke Access Tool: The "Stays" tab provides a button to revoke a guest's access key. This is highly useful if a guest loses their phone and will log the guest out of the mobile app immediately.
  • Strict Access Scheduling: Check-in/check-out dates and times cannot be updated manually in Lynx after syncing from your PMS. Access Buffer settings do not affect access times. Lock access strictly functions between the check-in and check-out schedule.
  • Extending Stays: Dates/times CAN be updated in the PMS after the guest checks in. The app will update the digital key the next time the guest opens the app while connected to the internet. If offline, the key will not update until connectivity is restored.

 

Functionality in the Lynx Guest App

Instead of a numerical code, guests use a mobile application to receive their key and unlock the door:

  • Bluetooth Requirement: Guests must ensure Bluetooth is active on their device.
  • 2-Factor Authentication (2FA): Guests pre-check-in using their phone number or email address, receiving a 2FA code via SMS or email. Assa Abloy requires 2FA; it cannot be disabled in Lynx.
  • Auto-Lock Functionality: The app unlocks the door, but manual locking via the app is not an option as these locks support auto-lock functionality.
  • Seamless Multi-Room Access: Guests booking multiple rooms for the same stay use one app login and a single key to unlock all doors. The key will unlock whichever door is closest to the guest's phone.
    • Note: Each room booking must have access start and end times within one hour of each other.
    • Guests can tap the "i" (Information) button in the app to view the names of all authorized doors.
  • Share Virtual Key: The primary guest can share a link allowing secondary guests to claim a virtual key without disrupting primary access.
    • Lynx emails the secondary guest a download link and instructions (you can customize/white-label this email).
    • Secondary guests gain access to the same locks as the primary guest.
    • The primary guest can set time restrictions for secondary keys (must fall within the primary's access window).
  • Auto-Logout: Guests are automatically logged out after their stay concludes.

 

Lynx_Logo.png Learn/Read Understanding: Assa Abloy Common-Lock Functionality here.

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