FAQ: Guest Checkout
Welcome to the Guest Checkout Codes FAQ! Here, you'll find answers to common questions about how guest checkout codes work, how to generate them, and how to troubleshoot any issues you might encounter. Whether you're a first-time user or need guidance on best practices, this section covers everything you need to know for a smooth guest experience.
Question: | Is the guest checkout code the same for all my properties? |
Answer: |
The guest checkout code applies to the group you are assigning it to. You can create a group for "all properties" and make the guest checkout code the same for all properties if needed. You can also create different guest checkout codes for every location.
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Question: | I created a guest check-out code. But its not working/ active. |
Answer: |
The guest checkout code will only be activated if the group also has a smart workflow set up. In other words, if you don't want to notify anyone a guest has checked out, the software will not activate the code.
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Question: | When the guest check-out code is used I don't see this status on my PMS. |
Answer: |
Lynx does not sync the status of the reservation or a workflow back into the PMS. Lynx will notify the recipient of the smart workflow though. Lynx "Properties" tab also shows the status of guest activity (check-in and check-out) with a corresponding property status icon.
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Question: | What happens If guest checks-out from the guest web-app instead of using the check-out code? |
Answer: |
Both the options are designed to behave exactly the same way and your guest can use either way to check-out. Lynx will notify the recipients and change the status of the reservation irrespective of which way was used to check-out.
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Question: | Will the guest be able to access the room/home after they enter the check-out code? |
Answer: |
No, the guest access code will auto-expire as soon as they enter the check-out code or click the check-out button on the guest web-app. This functionality requires the guest check-out code to be active.
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Question: | What happens if I create multiple guest checkout code for the same property? |
Answer: |
Only 1 guest checkout code can be assigned to a property, when the property has multiple Guest checkout codes, only the first guest checkout code assigned will work also a workflow should be defined to tell the system who to notify when guest checkout code is used. If you use our Messaging service, our system will automatically pick the correct guest checkout code. However, if you use a third-party or PMS messaging service, you will need to ensure that the correct guest checkout code is assigned to the guest else it won't trigger the workflow.
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Question: | Can I change the guest checkout code? |
Answer: |
The guest checkout code applies to the group you are assigning it to. You can create a group for "all properties" and make the guest checkout code the same for all properties if needed. You can also create different guest checkout codes for every location.
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Question: |
How frequently can I change the guest checkout code?
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Answer: |
You can change the guest checkout code as often as you want. Guests who have checked in to the property before the change will still have the old guest checkout code. They will be able to check-out using the old code.
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Question: |
I am using my PMS to send arrival and checkout instructions to the guest. What changes do I need to make in my instructions?
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Answer: |
You would need to update your email template in the PMS with the guest checkout code.
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Question: |
Do you only have Email Workflow Notifications? Can I also get SMS/ Text Notifications?
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Answer: |
Yes, we have both Email and Text Notification options. Email messaging is included for all customers. Text messaging is an upgrade. Email customersuccess@getlynx.co to purchase text messaging.
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Question: |
How can I notify my staff that the guest has checked out?
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Answer: | By creating a smart workflow you can notify your staff when a guest has checked out. Smart Workflows are a group setting. |
Question: |
I need two people on my staff to be notified when a guest checks-out.
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Answer: | Add as many recipients in the Notification section of a Smart Workflow. No Restrictions. All the recipients will receive the same message. |
Question: |
What is the recommendation for setting up the Guest Checkout?
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Answer: | Lynx recommends that the guest checkout code should be created on the group which has at least 1 housekeeper as they are always one of the recipients who need to be notified when a guest checks out. |
Question: |
I need more than one person on my staff to be notified but the message for each of the personnel needs to be different. How do I accomplish this?
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Answer: |
Create multiple workflows.
1>1 workflow per recipient. 2>Customize the message in each workflow based on the recipient. 3>This means you can trigger multiple workflows from a guest check-out. There is no limit to the number of workflows a Guest Checkout code can trigger. |
Question: | How do I add attachments to a workflow? |
Answer: |
1>Complete “Add a Workflow”. 2>Click Edit Icon 3>Add Attachment. |
Question: |
When does the guest checkout code get activated?
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Answer: | The guest checkout code gets activated from 12:01 am of the checkout date and can be used anytime till 11:59 PM of the checkout date. The checkout code will only work once on checkout day. |
Question: | What happens when the guest does not use the checkout code or check themselves out from the Guest App at the checkout time? |
Answer: | The guest will be automatically marked as checked out from the property after 1 hour from the checkout time on the checkout day. |
Question: |
Will DormaKaba Saffire Evo supports Guest Checkout code |
Answer: |
Yes, Now DormaKaba Saffire Evo integration will support Guest Checkout codes. |
Question: |
Would guest checkout workflow be triggered if Guest Checks out using guest portal? |
Answer: |
Yes, Checking out using Guest Portal would trigger the workflow. |
Question: |
How will my guests know what their checkout code is? |
Answer: |
Include the tag <<CHECKOUT_CODE_INSTRUCTIONS>> in the check-out email/ text message. Set up under "Messaging" in the Lynx app. Here is an example of the image that will be inserted in the email with your selected guest check-out code |
Workflow Notification for guest only goes out if there is guest checkin the same day.
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Learn how to add Guest Checkout Codes in Lynx. |
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