FAQ: Users – Lynx

FAQ: Users

Question:	Is it possible to change user access codes?
Answer:	Currently it is not possible to change a user's access code through the Lynx Portal. If you need a user's code updated, please reach out to Lynx Support at support@getlynx.co for assistance.
Question:	Can I change user's email address?
Answer:	To change a user's email address, you'll need to delete their account and add them again with the new email address. Be sure to link them after adding the new account!
Question:	Can I assign the same code to all users?
Answer:	No. For security purposes, you cannot assign the same codes to all users.
Question:	How do I know which user has accessed the property?
Answer:	You can check this information from the notifications as to who has accessed the property and when. The notifications are created based on all activity on the locks. Learn more about Notifications.

Question:	What is a Task notification code?
Answer:	A task notification code/task completion code is a code that can trigger a Smart Workflow. For example, a housekeeper can enter their task notification code on the lock and a notification can be sent to the next guest for that day letting them know that they can now access the property early. Learn more about workflow.

Question:	What are the recommended permissions for the user?
Answer:	Click here to view our recommendation of permission based on the role of the user.

Learn how to How To: Use Pause-Play to Sync Guest Access Codes after you have created a group.

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