Understanding Maintenance Notifications

Understanding: Maintenance Notifications

The Maintenance Notifications Receipts are used to get a view of the day, showing which locks are reporting offline and if there are any affected reservations.

The message will also include when the last time the device reported offline as well as a couple of tips to get the device back online.

Important- Any power-connected devices like ACS or thermostats will not be included in the maintenance notifications email for potential battery issues, as expected. However, if these devices are offline they would be reported in the Online/ Offline category. 

Maintenance Notifications email also comes attached with separate CSV file as per the type of device, like Hub offline, Low Battery of locks, Thermostats offline.

Example:  

You can also reach out to our Support team as well if you have tried these troubleshooting steps but the lock is still offline.

You must ensure that you add the user as a Maintenance Notification Recipient for the appropriate groups so they receive a daily maintenance alert email from Lynx automatically.

Learn/ Read add relevant How to: Setup Maintenance Recipients Email here.