Understanding Maintenance Notifications

Understanding: Maintenance Notifications

The Maintenance Notifications Receipts are used to get a view of the day, showing which locks are reporting offline and if there are any affected reservations.

The message will also include when the last time the device reported offline as well as a couple of tips to get the device back online.

Important- Any power-connected devices like ACS or thermostats will not be included in the maintenance notifications email for potential battery issues, as expected. However, if these devices are offline they would be reported in the Online/ Offline category.

Note:- Lithium batteries are not to be used in Yale locks: Yale recommends using standard
AA Alkaline batteries, non-rechargeable batteries for their locks. Lithium and extended-life 
alkaline batteries may not work as well, and you may not get alerts when your batteries are
dying or when they aren't. Using them may lead to incorrect battery percentage information
on Lynx and incorrect battery report in the maintenance email as well. 

Maintenance Notifications email also comes attached with separate CSV file as per the type of device, like Hub offline, Low Battery of locks, Thermostats offline.

Example:  

You can also reach out to our Support team as well if you have tried these troubleshooting steps but the lock is still offline.

You must ensure that you add the user as a Maintenance Notification Recipient for the appropriate groups so they receive a daily maintenance alert email from Lynx automatically.

Learn/ Read add relevant How to: Setup Maintenance Recipients Email here.