How to: Pause a Stay – Lynx

How To: Pause a Stay

Below is the process of Pausing a Stay:

Pausing a stay is used to pause a current as well as upcoming reservation.

You may find a few reasons to pause a stay:
- If a guest has not paid or their credit card was declined
- A guest has not accepted the terms and conditions/rental agreement
- The guest did not adhere to house and/or city rules
- The guest did not respond to noise alerts/is having a party

	You can follow these instructions to pause a stay:
Step 1:	Navigate to the "Properties" tab.
Step 2:	Search for the property whose stay(s) you would like to pause.
Step 3:	After locating the desired property, click the "Stays" tab under the property listing.
Step 4:	Locate the reservation and click on the "Pause" button to pause the stay. Both upcoming and current stays can be paused.
Step 5:	Click the "Proceed" button to confirm.
Step 6:	A confirmation message will be displayed.
Step 7:	The "Pause" icon will update to a "Play" button, which can be used to unpause the stay.

Important Note:  The access code of the reservation will stop working as long as the reservation is in a paused state. Make sure to have the lock online so that the information can be sent to the lock.

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