Understanding: Messaging and Guest Portal Template Tags – Lynx

Understanding: Messaging and Guest Portal Template Tags

When creating an email, SMS, or Guest Portal template in Lynx Messaging, you can use tags to include information specific to the guest's stay. Tags allow you to send a guest's access code and/or instructions, directions to a property, pet policies, and more, without hard-coding each outgoing message with these details individually.

For instructions on creating Templates, see: How To: Configure Messaging Templates

Lynx provides a number of tags to customize your email templates, and each one pulls its data from a different area of the Lynx software. Below you can find a complete list of each tag, along with the purpose of the tag and where to configure the corresponding information in the Lynx UI

Important- All types of restrictions have been removed from Email Templates. 
Now, customers can paste as much content as needed in each field.

List of Tags to configure in Lynx Messaging:

Tag Name	Purpose/When to Use	Pulls information from:
Access code	Adds guest's access code WITHOUT lock-specific instructions (good for SMS messages)	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab)
Access Code Instructions	Adds guest's access code, plus lock-specific instructions and a photo for each lock the code is synced to	Code is retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab) Instructions retrieved from each lock that the code is synced to
Towel Tracker Access code	Adds guest's access code for Towel Tracker machines WITHOUT device-specific instructions (good for SMS messages)	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab)
Towel Tracker Access Code Instructions	Adds guest's access code for Towel Tracker machines, plus device-specific instructions	Code is retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab) Instructions retrieved from each Towel Tracker that the code is synced to
Checkout Code	Adds Checkout Code for the stay WITHOUT lock-specific instructions (good for SMS messages)	Retrieved from: Groups > [select group] > Guest Checkout
Checkout Code Instructions	Adds Checkout Code for the stay, plus lock-specific instructions and a photo for the primary unit door lock	Code is retrieved from: Groups > [select group] > Guest Checkout Instructions are retrieved from the primary unit door lock for the property the stay is created on
Guest portal welcome link	Adds link to Guest Portal	Dynamically created for each guest Each URL is unique for the individual stay Cannot be viewed or configured in Lynx UI
Lock box with instructions	Adds property-specific instructions to access standard (not smart/remote-controlled) Lock Box Good for properties without a smart lock	Retrieved from: Edit Property > Instructions & Others > Add Lockbox, Intercom, Keypad and Other devices Does not retrieve dynamic/stay-specific guest codes
Intercom with instructions	Adds property-specific instructions to access standard (not smart/remote-controlled) Intercom Good for properties without a smart lock	Retrieved from: Edit Property > Instructions & Others > Add Lockbox, Intercom, Keypad and Other devices Does not retrieve dynamic/stay-specific guest codes
Keypad with instructions	Adds property-specific instructions to access standard (not smart/remote-controlled) Keypad Good for properties without a smart lock	Retrieved from: Edit Property > Instructions & Others > Add Lockbox, Intercom, Keypad and Other devices Does not retrieve dynamic/stay-specific guest codes
Other device with instructions	Adds property-specific instructions to access other device types	Retrieved from: Edit Property > Instructions & Others > Add Lockbox, Intercom, Keypad and Other devices Does not retrieve dynamic/stay-specific guest codes
Check-In Date	Adds check-in date for the stay	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab) This does NOT check a connected PMS for updates, it will use the stay details that are synced to Lynx at the time the message is sent
Check-In Time	Adds check-in time for the stay	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab) This does NOT check a connected PMS for updates, it will use the stay details that are synced to Lynx at the time the message is sent Dynamically reflects the approved Early Check-In time (if explicitly approved by the host). If no approval is given or a request is pending/declined, it displays the property's standard check-in time.
Check-Out Date	Adds check-out date for the stay	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab) This does NOT check a connected PMS for updates, it will use the stay details that are synced to Lynx at the time the message is sent
Check-Out Time	Adds check-out time for the stay	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab) This does NOT check a connected PMS for updates, it will use the stay details that are synced to Lynx at the time the message is sent Dynamically reflects the approved Late Check-Out time (if explicitly approved by the host). If no approval is given or a request is pending/declined, it displays the property's standard check-out time.
Confirmation Code	Adds Lynx confirmation code for the stay (NOT the confirmation code sent to the guest from the PMS or booking site) Not recommended for general use, as this code would generally not be available or useful to the guest	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab)
Guest Name	Adds the guest's first and last name	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab)
Guest Email	Adds the guest's first and last name	Retrieved from: Stay details ("Properties" tab > Property listing > "Stays" tab)
Company Name	Adds the name of property management company	Retrieved from: Groups tab > [expand group] > Email & Guest portal Display Settings > Company Name If this is not configured, it will default to Settings > Account Information > Company Name - Company Website
Company Phone	Adds the contact phone number of property management company	Retrieved from: Groups tab > [expand group] > Email & Guest portal Display Settings > Company Name If this is not configured, it will default to Settings > Account Information > super-admin user phone number
Company Email	Adds the contact email of property management company	Retrieved from: Groups tab > [expand group] > Email & Guest portal Display Settings > Company Email If this is not configured, it will default to Settings > Account Information > super-admin user email
Company Website	Adds the website of property management company	Retrieved from: Groups tab > [expand group] > White Label Settings > Common Settings > Website URL Currently must be configured in White Label settings - this will be updated in a future release Customers who do not use White Label features can request Lynx Support to update this field manually until the UI update is released
Booking site	Adds the name of the booking site (NOT the PMS that is connected to Lynx)	Retrieved from stay details This may be provided by some PMS integrations, but not all of them Using this tag is not usually recommended, as it will usually be blank
City Name	Adds the name of the city that the property is located in	Retrieved from: Edit Property > Property Location > City
State Name	Adds the name of the state that the property is located in	Retrieved from: Edit Property > Property Location > State
Property Address	Adds the street address of the property	Retrieved from: Edit Property > Property Location > Address
Property Nickname	Adds the nickname of the property	Retrieved from: Edit Property > Property Location > Nick Name
Parking with instructions	Adds property-specific parking instructions	Retrieved from: Edit Property > Instructions & Others > Parking
WIFI Username	Adds property-specific Wi-Fi network name	Retrieved from: Edit Property > Property Details > WiFi Information > Username
WIFI Password	Adds property-specific Wi-Fi network password	Retrieved from: Edit Property > Property Details > WiFi Information > Password
Maximum Occupancy	Adds maximum occupancy for the property	Retrieved from: Edit Property > Property Details > Max Occupancy
Wi-Fi Troubleshoot Instructions	Adds property-specific Wi-Fi troubleshooting instructions	Retrieved from: Edit Property > Property Details > WiFi Information > Trouble Shooting Instructions
House Manual	Adds property-specific house manual	Retrieved from: Edit Property > Property Details > House Manual
Amenities	Adds property-specific amenities list/description	Retrieved from: Edit Property > Property Details > Amenities
Pet Policy	Adds property-specific pet policy	Retrieved from: Edit Property > Property Details > Pet Policy
Property Image Link	Adds URL to customer's website containing images of the property	Retrieved from: Edit Property > Property Details > Property Image Link (url)
Property Details Link	Adds URL to customer's website containing details/description of the property	Retrieved from: Edit Property > Property Details > Property Details (url)
Property Review Link	Adds URL to customer's review request web page for the property	Retrieved from: Edit Property > Property Details > Review Request Link(url)
Trash	Adds property-specific trash/waste disposal instructions	Retrieved from: Edit Property > Property Details > Trash
Finding the Property	Adds property-specific directions to find the property	Retrieved from: Edit Property > Property Details > Finding the Property

List of Tags to configure in Lynx Messaging:

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