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How To: White Label Your Messaging & Guest Portal

Mike
  • Updated

 How To: White Label Your Messaging & Guest Portal

Introduction

White Label is an add-on that lets you add your company logo and brand colors to all outgoing emails as well as the Guest Portal. When guests see this communication, it feels like it is your company's app — if they click on your logo, it will take them to your website. It is your brand interacting with the guests. Guest Portal configuration is managed from a dedicated Guest Portal section on the left-hand menu of the Lynx portal, which centralizes all white-label portal setups in one place.


The article is categorized into the following sections:

  1. When to use this Guide
  2. Benefits of using this Guide
  3. Step-by-Step Resolution
  4. Key Features
  5. Related Articles
Prerequisites: You'll need Admin or Agent-level access to the Lynx portal, and at least one property or group already added to your account, before configuring White Label settings.

When to use this Guide

  • Filtering and viewing all active or inactive Guest Portal configurations by specific properties to verify setup accuracy.
  • Managing multiple white-label portal designs for different groups from a single, centralized dashboard.
  • Expanding a configuration to manually copy the Guest Portal static link for integration with a connected Property Management System (PMS).

Benefits of using this Guide

  • Frictionless User/Guest Experience: Guests receive a seamless, correctly branded experience because property managers can now easily verify at a glance that the proper white-label configurations are actively applied to the right properties.
  • Operational Efficiency for Staff/Admins: Property staff save significant administrative time by no longer having to search through individual group menus to locate portal settings. The centralized view and intuitive property-based filtering drastically reduce daily clicks and make troubleshooting misconfigured portals much faster.
Limitations:

The PMS static link is no longer automatically displayed up front — you must manually copy it from the expanded configuration section.
When creating a new Guest Portal configuration, you can currently select only one group at a time. Multi-group selection is planned for a future update.

Navigation Change: Guest Portal configuration has moved out of the Groups tab. If you're used to finding it there, look for the new Guest Portal section on the left-hand menu instead.

Step-by-Step Resolution: (click on the orange text for links to other solution articles)

Step Actions
Step 1 Click Guest Portal from the left-hand menu of the Lynx Dashboard to open the centralized configuration list.
Step 2 The portal automatically displays a list of all Guest Portal configurations across your account. 


Apply filters to sort by property so you can see at a glance which White Label settings are currently enabled or disabled for a given location. 

Click a specific configuration to expand it, then view its details, edit its settings, or manually copy the static link required to connect the portal to your Property Management System (PMS).


 
Step 3 Customize the White Label settings as per your requirement, with a live preview available on the right side of the screen.



A white label guide is available for each screen at the bottom of the page:
Step 4 The last step is to create the Automation that will allow all the information to show up in the Guest Portal.

1. Setup the Arrival Instructions Template
2. Setup the Guest Portal Automation, for the template you just created. At the end of the automation, you will be able to click on Guest Portal to activate this automation. It will then show all information in the Guest Portal.

Key Features

  • A dedicated Guest Portal section on the left-hand menu replaces the previous Groups-based navigation, giving all white-label portal setups their own centralized location.
  • The Lynx portal automatically retrieves and displays a comprehensive list of every Guest Portal configuration created across the account.
  • Configurations can be filtered by property, making it immediately clear which white-label settings are enabled or disabled for a given location.
  • Expanding a configuration lets you view its details, edit its settings, or manually copy the static link required to connect the portal to your PMS.
Lynx_Logo.png Learn/ Read Master Article : Guest Portal

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