StayNTouch PMS: FAQ
StayNTouch integration is available on Lynx Lite subscription as well.
General Information:
- Here is our article on setting up StayNTouch with Lynx- Set Up: Lynx with StayNTouch
| Frequently Asked Questions | Answers |
| Supports multiple PMS account | Yes |
| How long does it take to see properties in Lynx after the PMS Integration is set up? | 15-30 seconds after the integration is added on Lynx |
| How long does a full stay sync take once the property in Lynx is linked to a StayNTouch property? | Full sync is triggered immediately after the property is linked. Typically, the Stays will sync within 1-2 minutes (depending on the number of Stays to import) |
| How far in the future will it sync reservations to Lynx? | No restriction |
| Will Lynx add any additional text to a synced reservation's confirmation number? e.g. 'VSK1234' | NA |
| Does this PMS Support reservations with multiple guests on a property? | No, this feature is not supported by StayNTouch. Lynx will only sync the primary guest |
| How often does Lynx sync new stays? | Reservations synced via webhooks are added 10-15 seconds after it is created on the PMS. Backup Scheduler runs every 5 hours which will sync all reservations modified in the last 12 hours. The second Backup scheduler runs once per day which will sync all reservations starting in the next three days. |
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How often does Lynx sync update(s) to an already synced stay? Updates include modifications like date, time, guest information, a move of the stay between properties, and cancelation. |
Stays synced via webhooks are added 10-15 seconds after it is created on the PMS. Backup Scheduler runs every 5 hours which will sync all Stays modified in the last 12 hours. The second Backup scheduler runs once per day which will sync all Stays starting in the next three days.
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| Does Lynx sync all confirmed reservations without checking the pre-check-in status? Examples of Pre-check-in status are: Payment, ID Verification, Contract status | Yes |
| Does updating the Check-in/Checkout time in the PMS, update the Checkin/Checkout time in Lynx? | Yes |
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Does Lynx sync the guest's phone number? |
Yes |
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Does Lynx sync the guest's email address? |
Yes |
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Does Lynx sync the owner's stays? |
PMS does not categorize their Stays into different types. |
| Does Lynx push the guest access code back to the PMS? | Yes |
| How long does it take for PMS to receive the Lynx access code? | It is sent back immediately once the Stay is added on Lynx. |
| Is any setup required in the PMS portal to receive the Lynx access code? |
NA |
| Where can the Lynx-generated code be found in the PMS? | Reservation Notes |
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Learn/ Read Understanding: Disabled PMS State For any other questions you may have, feel free to reach out to our Support team at support@getlynx.co |
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