Guesty PMS: FAQ – Lynx

Guesty PMS: FAQ

Guesty Integration is only available on Lynx Enterprise.

General Information:
- Here is our article on setting up Guesty in the Lynx Dashboard -Set-Up: Lynx with Guesty
Special Features
- Guesty allows us to send the code back to them to show in your outgoing messaging in Guesty. Here is our article that will explain how to set it up. - How To: Add Lynx Access Codes in Guesty.

Frequently Asked Questions about Guesty

Supports multiple PMS account	No
How long does it take to see properties in Lynx after the PMS Integration is set up?	30 seconds
How long does a full stay sync take once the property in Lynx is linked to a Guesty property?	When it is first connected, it will take up to 2 hours to download all reservations.
How far in the future will it sync reservations to Lynx?	There is no restriction, Lynx will sync all upcoming reservations
Will Lynx add any additional text to a synced reservation's confirmation number? e.g. 'VSK1234'	No
Does this PMS Support reservations with multiple guests on a property?	No, this feature is not supported by Guesty. Lynx will only sync the primary guest.
How often does Lynx sync new stays?	Instantaneously. After the full sync is complete, All new stays will sync to Lynx within 30 seconds. If this webhook alert is missed from Guesty to Lynx, Lynx will also execute a backup sync every 2 hours. Unless it's a same-day reservation, customers must wait for 2 hours before creating a ticket for a sync issue.
How often does Lynx sync update(s) to an already synced stay? Updates include modifications like date, time, guest information, a move of the stay between properties, and cancelation.	Instantaneously. After the full sync is complete, All new stays will sync to Lynx within 30 seconds. If this webhook alert is missed from Guesty to Lynx, Lynx will also execute a backup sync every 2 hours. Unless it's a same-day reservation, customers must wait for 2 hours before creating a ticket for a sync issue.
Does Lynx sync all confirmed reservations without checking the pre-check-in status? Examples of Pre-check-in status is: Payment, ID Verification, Contract status	Lynx will sync all reservations. However, Guest messaging is controllable based on the pre-check-in status via the Lynx portal.
Does updating the Check-in/Checkout time in the PMS, update the Checkin/Checkout time in Lynx?	Yes
Does Lynx sync the guest's phone number?	Yes
Does Lynx sync the guest's email address?	Yes
Does Lynx sync the owner's stays?	No, Guesty does not currently provide reservation IDs with owner stays, which we need from Guesty to sync an owner stay in Lynx. Guesty plans to add this feature very soon so that these types of reservations should be able to sync to Lynx in the future. Owner stays will need to be added to Lynx manually, for Smart Rules and settings to apply for their stay, if they exist.
Does Lynx push the guest access code back to the PMS?	Yes
How long does it take for PMS to receive the Lynx access code?	The code is pushed instantly after the stay is synced to Lynx. We have another backup to push the code to Guesty every 15 mins in case Guesty missed the message from Lynx.
Is any setup required in the PMS portal to receive the Lynx access code?	Yes. We have outlined the process on this Help article.
Where can the Lynx-generated code be found in the PMS?	How to Add Lynx Access Codes in Guesty -> Guest Notes -> tag - {{notes_guest}}

Learn/ Read for any other questions you may have, feel free to reach out to our Support team at support@getlynx.co

General Information:

Here is our article on setting up Guesty in the Lynx Dashboard -Set-Up: Lynx with Guesty

Special Features

Guesty allows us to send the code back to them to show in your outgoing messaging in Guesty. Here is our article that will explain how to set it up. - How To: Add Lynx Access Codes in Guesty.

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