Understanding: Lynx Guest Portal

Understanding: Lynx Guest Portal

Your host provides digital access to the property and amenities of your stay through the Lynx Guest Portal, which you can access through your mobile phone's built-in browser - no app download is needed! You can see details on the features and functions of the Guest Portal below.

1. Log in to access your Virtual Key
2. Before Checking In
3. Checking In/During your Stay
4. Switching Between Multiple Stays
5. Checking Out

Log in to access your Virtual Key:

How to Access your Virtual Key
You will receive a text and/or email from your host with a link to log into the Guest Portal.	Click the link to open the Guest Portal in your mobile device browser. Here you can create a password or enter your login credentials to log into the Guest Portal.	Congratulations! You are logged in and can view your access information. Note: you will not be able to operate your digital key(s) or code(s) until it's time to check in.

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Before Checking In:

Pre Check-in
The Guest Portal dashboard shows trip information, host contact details, and trip-planning details like weather, property address, and link to open travel directions to the property.	You can share a Virtual Key with other guests in your group, too! This allows your other guests to use the Guest Portal, and create their own unique code to unlock the door(s) at the property. Remember: Don't share your code with others!	Need directions the property that you're staying at? Click on "Map" to open the property location in Google Maps automatically!
Easily confirm your Arrival Information, and look up recommendations for local attractions in the Guidebook.	Click the "Services" button to see complimentary and value-added service upgrades you can request.	You can view the status of any pending service requests here.

We’ve rolled out a major wave of upgrades and fixes to the Pre-Check-In experience. This update introduces powerful new form features for your guests while cleaning up reporting data for your team. 

Easily Boarding Pass & Guest Portal Updates 

• Reliable Tracking: Fixed an issue with completion tracking to ensure guest progress is accurately recorded. 
• Smoother Uploads: Resolved document upload errors on the guest portal, allowing guests to submit files seamlessly.'
• UI & Branding Fixes: We corrected layout issues with expanded/collapsed sections and fixed white-label color mapping to ensure your custom branding displays perfectly. 
• Camera Integration: We added a new camera widget support, allowing guests to take and upload photos directly within the form. 
• Readable Date Formats: Downloaded CSV reports now display actual, easy-to-read dates instead of raw Unix timestamps. 
• Accurate Filtering: Resolved an issue where the Pre-Check-In report was not filtering correctly by "Group" under the Reports section. 
• Clean Layout: Updated the report title for better clarity and organization.

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Checking In + During your Stay:

Check-in & During your Stay
After checking in, you can unlock any door(s) connected to the property using the Tap-to-Unlock button in the Guest Portal, or directly on the lock's keypad with your access code.	Any other smart devices connected to the property can also be controlled in the Guest Portal! Just click the button for the matching device type to change settings.

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Switching Between Multiple Stays:

How to Switch the Guest Portal view between Multiple Stays
If you've booked multiple rooms in the same reservation, you can toggle between them by clicking the "Trip" icon in the top-right corner of the Guest Portal.	From the "Current Trip" menu, select the stay that you want to access from the list.

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Checking Out:

How to Check Out
You can check out automatically from the Guest Portal - we'll inform your host of your departure.	Click to confirm check-out, and don't forget to rate your stay experience!	After checking out, the Guest Portal will confirm that your code(s) and device access are removed.

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