Troubleshooting: Yale lock is offline when connected via Wi-Fi YRD216, YRD612, YRL216, and YRL612.

Table of contents:-

1. Introduction

4. If devices are not purchased through Lynx

5. Step-by-Step Instruction

Introduction

This article is designed to help you troubleshoot the Yale direct wifi lock offline issue with the following models: YRD216, YRD612, YRL216, and YRL612. This guide provides step-by-step troubleshooting tips, practical checks, and recommended solutions tailored to these models. By following the procedures outlined here, you’ll be able to diagnose and resolve many typical issues efficiently, minimize downtime, and ensure your devices operate smoothly.

When to use this article?
1. When your YRD216, YRD612, YRL216, or YRL612 locks are not responding.
2. When the lock shows as offline in the Yale app.
3. When the lock is offline in the Lynx app
4. When you’re unable to operate the lock (no unlock/lock action, delayed responses, or unregistered status)

If devices are not purchased through Lynx, then
Please refer to this KB- How To: Contact manufacturer Support for devices not purchased from Lynx

Before you begin, you will need:

- Wi-Fi credentials of the property/unit (only supports 2.4GHZ)
- Yale Access app on Android or iPhone
- Yale/ August app credentials
- Make sure someone is present at the location.

Step-by-Step Instruction

	Actions
Step 1: Basic Troubleshooting	If you see the lock offline in the Lynx portal, the first thing you should check is the status of the lock in the Yale app. The first step should be to try the basic troubleshooting for the lock offline. 1. Remove one battery 2. Press any button on the keypad to ensure the device is not powered on. It should not light up if so. 3. Wait 30 seconds. 4. Replace the battery. 5. In Lynx, refresh the battery Level refresh icon once more, as shown below.
Step 2: Checking Signal Strength	Please make sure to make a video of the troubleshooting so that it can be shared to Lynx Support Team to get approval for the RMA. 1. Get the Yale app credentials if not available; then, please contact Lynx support. 2. Sign in to the Yale app and go to the home where the lock is added to, and check the status of the lock in the App. 3. If the lock is showing offline, then tap on the gear icon on the bottom right side, click on lock settings, look for Wi-Fi connectivity, and see if it says Wi-Fi connected or device is offline. To check whether the lock is connected via Bluetooth only, please follow the steps below: Follow the below steps 1. Turn off Bluetooth on your phone. 2.Try to lock and unlock the door using the app. • If it works, this means the lock is connected to Wi-Fi. • If it does not work, the lock is likely connected via Bluetooth only. 4. If the lock is not connected to Wi-Fi, then it will not even show the option for Wi-Fi signal under the device information. Please make sure you are onsite while doing troubleshooting for the lock. 5. If, in any case, you are not able to see the Wi-Fi signal option under the device information, then please check if you can see this option. If you are not even able to see the option, then try closing the app and re-opening it. 6. If the lock is showing offline in the Lynx but it is online in the Yale app, then first make sure that the lock is responding fine from the Yale app. If it is responding fine, then check the following things Please make sure to test the connectivity with Bluetooth turned off as it could be possible that the lock is only connected via Bluetooth. A..Make sure to check that the Wi-Fi signal strength is good for the lock. B..Make sure to check if the app is asking to update the firmware on the lock, then make sure to update. ***To update the firmware on the lock the phone should be close to the lock and connected over Bluetooth.
Step 3: Checking Wi-Fi connectivity	1. Check the Wi-Fi connectivity on the property and make sure that you can connect to Wi-Fi on another device and can browse. 2. Please make sure you are testing the Wi-Fi signal strength from the Yale app while standing next to the lock. 3. If you confirm that they have changed the Wi-Fi credentials or the internet router on the property, then switch the Wi-Fi on the lock through the Yale app. How To: Update Wi-Fi Connection on Yale Direct Wi-Fi Locks
Step 4: Resetting the lock	Before re-setting the lock check if you are able to Switch the Wi-Fi network on the lock. 1. If the lock is not connecting to Wi-Fi, then the last step would be to factory reset the lock from the Yale app first. Please refer to this KB - How to: Reset Yale Lock Physically 2. Then do the hard reset on the lock and re-add the lock on the Yale app again as a new lock. How to Add Yale lock with WiFi module WF1 3. If the lock is still not connecting to the Wi-Fi in the Yale app and it gives you an error while re-adding the lock, then please reach out to the Lynx support team.