Understanding: Tap-to-lock Button Status and Usage

Understanding: Tap-to-lock Button Status and Usage
 

This article explains the usage and status indicators of the Tap-to-lock button as shown in the Lynx portal's "Properties" tab.

1. When to Use This Guide

2. Benefits of Using This Guide

3. Special Considerations

4. Step-By-Step Process

5. Key Features

6. Related Articles

    

When to use this guide

• Want to quickly lock or unlock a property remotely using the Tap-to-lock button.
• Want a faster, centralized way to manage lock access across properties
• When you need to quickly verify lock connectivity without opening multiple apps.
• If you are managing multiple properties and want a simple way to control locks from one place. 

Benefits

• Instant control: Lock or unlock the door directly from the website without needing to be physically present
• Convenience: Eliminates the need to use mobile apps or manual key entry
• Connectivity Testing: Confirm that the lock responds to remote commands to verify that the lock is online
• Quick response: Useful in urgent situations (e.g., granting access to guests or securing the property remotely)
• Real-time action: Immediate execution of lock/unlock commands
• User-friendly: Simple one-tap functionality reduces complexity for users

Special Considerations:

Certain lock types do not support tap-to-lock functionality, so when a property has one of these locks onboarded, it will display a message indicating that this feature is not supported. Examples of locks that do not support tap-to-lock functionality include:

• Old Kaba
• New Kaba
• Salto KS
• Assa Abloy Visionline
• Dormakaba Ambiance
• igloohome

Step by Step Process:

Lock Tap-to-lock button on Smarthings Devices

The Tap-to-lock button option in the lynx portal allows you to remotely lock and unlock the door. If the lock is showing online in the portal. Below is one screenshot showing the Tap-to-lock button as it appears in the property page in the lynx portal when the lock is online.

When you see the Tap-to-lock button unavailable and greyed out and also you see the lock status as "not found" or offline or greyed out, this means you need to troubleshoot the lock to bring it back online. Below is the screenshot for reference. To bring the lock online, please refer to this KB article Troubleshooting: Lock Offline When you see the v unavailable and greyed out and also you see the hub status as "not found" or offline or greyed out, this means you need to troubleshoot the hub to bring it back online. Below is the screenshot for reference. To bring the hub online, please refer to this KB article Troubleshooting: Hub Offline

If the Tap to Lock button is unavailable, one possible reason is that the lock may be jammed. Please refer to the screenshot below for reference. If the lock status indicates that it is jammed, follow the troubleshooting steps provided in the KB article linked below to resolve the issue. Understanding: Lock Jam

Key Features

• Centralized Access – Manage locks from the Lynx portal without switching between multiple apps.
• Real-Time Status Indicator – Displays whether the lock is currently locked, unlocked, or offline.
• Quick Lock/Unlock Control – Easily lock or unlock the door directly using the toggle button.
• User-Friendly Interface – Simple toggle design for fast and easy operation.
• Remote Operation – Control locks from anywhere with portal access.

• Multi-Property Support – Conveniently manage locks across different units or properties.

   

Related Articles

Here is the list of KB articles that are used in this KB article

• Troubleshooting: Lock Offline 
• Troubleshooting: Hub Offline
• How To: Update Wi-Fi Connection on Yale Direct Wi-Fi Locks

Learn more about How To Use the Lynx "Properties" Tab here.