Understanding: YRD216/612 lock issues caused by Incorrect Wiring or Installation mistakes
This article assists in troubleshooting a lock with the following symptoms:
- Lock drains its batteries too quickly or overall the battery life is abnormally less than expected.
- The touchscreen/ keypad is operable, but the codes don't lock/ unlock the door. Even synced codes like emergency codes, staff codes, or guest codes don't make the motor rotate to complete the lock/ unlock action.
- Lynx portal shows "lock jamming" but you don't see a physical lock jam issue when you visit the property.
- The touchscreen/ keypad is completely unresponsive. It won't even accept any codes. You will need to use a key.
The following scenarios will be explained in this article:
- Packaging materials remain locked after installation.
- Incorrect motor or main harness routing during installation.
Important note: The Zwave modules are compatible with the following Generations of the Lock model.
Gen - 1: Lock Firmware v4.4 compatible with ZW2 v1.78 or v1.80 module
Gen - 2: Lock Firmware v2.3.9 or v2.3.20 compatible with ZW2 v1.80 module only
Please make sure to check and confirm lock's compatibility before proceeding further.
If YRD612 locks are paired with ZW2 v1.78 then locks may get battery drain issue. YRD612 lock should be paired with ZW2 modules on firmware v1.80 or above.
Scenario 1: Packaging Materials are still on the lock, after installation.
| Packaging Materials should be removed before the lock installation | |
|
Ensuring all packaging material has been used |
Here is an example of packaging that tends to remain on the lock after installation:
This must be removed before putting the lock on the door.
If these materials are left on the lock they will interfere with normal operation. The deadbolt may struggle to open and hence drain your battery quicker.
This is one of the most common things we see when we receive an RMA lock back. Next step: Please re-install the lock and make sure the packing on the lock is removed. If this doesn't resolve the error then please reach us at +1 (231) 599-5969 or send email to support@getlynx.co. |
Scenario 2: Incorrect motor/ main harness routing during installation
| Incorrect Wire Routing around the Motor | |
|
Ensure you have wire around the motor correctly |
Symptom: The touchscreen/ keypad is operable, but the codes don't lock/ unlock the door. Even synced codes like emergency codes, staff codes, or guest codes don't make the motor rotate to complete the lock/ unlock action. AND/ OR the Lynx portal shows "lock jamming" but you don't see a physical lock jam issue when you visit the property.
Here is an example of bad wiring, which can cause the wire to break, or the motor harness to clamp. The turning action can also tear and pull at wires which can also cause other issues in the long term. Ensure you are following the correct example when wiring your lock Next step: Please take a picture of bad route wiring and send it to support@getlynx.co or call us at +1 (231) 599-5969. |
|
Main Harness Clamping due to Installation |
Symptom: The touchscreen/ keypad is completely unresponsive. It won't even accept any codes. You will need to use a key. The main harness (wires) connecting the front and the back of the lock are pinching. It usually gets pinched or crimped when installing the inside escutcheon onto the door. You will notice a hard crease or a bend present on the harness. Next step: The lock should be re-installed. If this doesn't resolve the error then please reach us at +1 (231) 599-5969 or send email to support@getlynx.co. |
| YRD216 locks must be firmware version SW 2.3.20 or higher. Find instructions on how to check the firmware version here |
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