Understanding: Electronic vs. Mechanical Lock Issues
When a lock purchased from Lynx is found to be defective within its warranty period, Lynx can replace the lock according to the manufacturer's warranty terms. However, most manufacturers' warranties specify different warranty periods for mechanical and electronic defects.
With this in mind, it helps to understand what types of defects would qualify for which category when determining whether a faulty lock is still within its warranty period. The table below lists a few examples of possible issues in each category, but generally these are described as:
Mechanical Issues:
This category includes functions that are expected to work without any electronic functionality - basically, anything that should work when the lock is powered down. Mechanical issues are not very common, but are usually noticeable soon after unboxing and/or installing the lock.
NOTE: Installation errors are often mistaken for mechanical defects, especially on lever-locks
that have more complex installation requirements. Be sure to refer to our KB article on YRL
series lever-lock installation tips before assuming there is a mechanical issue with these locks.
Electronic Issues:
This category includes any "smart" functionality in the lock, including keypads/touchscreens, circuitry, remote connections, code issues, etc. These types of issues are more common, but may not be immediately apparent.
Examples of Common Fault Conditions:
Mechanical Issues | Electronic Issues |
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NOTE: The above list is not intended to be comprehensive, or to describe every possible
issue that could be found with a smart lock. These are only a few examples of issues that
may require lock replacement, and which issue category would apply for warranty purposes.
Learn more about warranty replacement for defective devices here. |
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