After installing your new lock, you should always test it thoroughly to ensure proper lock operation while you are still on-site at the property. Complete these three simple steps after bringing the hub online and installing the lock.
1. Refresh Battery on Lynx portal
This is an extremely important step. Lynx will sync the current time, date, and timezone to the lock.
Without this step completed, the lock will be in its default state i.e. in the year 2000. Therefore, any time-sensitive code ( guest codes and shared keys) will not work even though the Lynx portal shows these as "synced to lock"= green icon. The mismatch between the lock default year 2000 and the current time stamp on the codes can only be resolved by clicking the "Refresh battery" icon.
|In your Lynx Portal, locate the property for which the lock has been installed.
|Search for the property.
|Expand the Property Details.
|Click Devices and locate the lock you are testing in the Locks tab.
|The hub status icon and lock status icon should be green if everything has been installed and set up correctly. The battery icon will show the battery level.
Click the Battery Refresh button for the lock you're testing. This is not the Refresh Device button.
You should receive a message that the Battery Status was successfully refreshed.
Check the lock widget. Green means the door is locked (safe). Red means the door is unlocked (unsafe). If the widget is showing the opposite status to the door in the real world, you may have a handing issue from incorrect installation. This is not a software bug.
2. Test Emergency Code (Twice)
|Each lock has a unique emergency code listed.
Enter the code using the specific lock operation instructions provided.
Test the emergency code for both locking and unlocking the door.
If the lock is manually locking without any grinding, but the deadbolt will not extend when using the Emergency Code it is called a Handing Issue. Another way to recognize the Handing Issue is to check the lock widget as described in Step 7 below . Contact the Support team to get assistance correcting this issue.
3. Remote Lock/Unlock (Twice)
Click the lock/unlock widget to test remote locking.
For any lock capable of remote lock/unlock, the lock widget will be displayed.
Check the lock widget.
Green means the door is locked (safe) and the widget should read 'Tap to Unlock'. Red means the door is unlocked (unsafe)and the widget should read 'Tap to Lock'.
If the widget is showing the opposite status to the door in the real world, you may have a handing issue from incorrect installation. This is not a software bug. If you already have the master code of the lock you can correct the handing issue on your own. Otherwise, you can contact the Support team to get assistance correcting this handing issue.
Now that your Lock is online you are ready to sync your stays to the unit if you haven’t already done so.