Switch your Spectrum internet router to 2.4 GHz to pair smart devices – Lynx

How To: Switch to a 2.4 GHz network on your router

By default Spectrum Routers are setup to be 5 Ghz, which means they will not work with most locks. This article will walk you through setting up a specific 2.4 GHz network for those devices, but you should be aware that Support agents cannot help you with this setup and are simply guiding you through the process. .

Please note that while this guide is designed to assist you with your network settings, Lynx is not responsible for any changes made to your network or its performance. If you have specific questions or issues related to your router, we recommend reaching out to Spectrum’s customer support directly.

Before you start, make you have the:

The login credentials for your Spectrum account both the username and password

NOTE: This is for SPECTRUM only. For properties with their own individual routers (Non public access), you will need the log in credentials for every property Spectrum account or the property owner will need to log in to their account or give you access to change this.

	The Process:
Step:1	Log in to the designated Spectrum Cable account for the property.
Step:2	Once logged in, you will see all account and billing information. Scroll up to the "Your Services" section and select "Internet & WiFi".
Step:3	Once on your services screen, scroll up until you see "Your WiFi Network". Your Network Equipment will be displayed. This should be your Router and Modem. Select your router.
Step:4	Scroll up until you see "Advanced settings" and under that is the option to "Set up Smart Device on 2.4 GHz". Select this.
Step:5	Finally, click the blue button "Switch to 2.4 GHz. This will set your connection to a 2.4 GHz connection only for 30 minutes to allow set up. Once 30 minutes have passed it will automatically revert back to what it was before, and no changes will have been made to your network settings. If you have issues, or this does not work for you there could be other network factors and you will need to contact Spectrum directly to further assist you as we are not affiliated with your ISP.

Learn how to add property on Lynx How To: Add a Property in the Lynx Admin Portal.

The Process:

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