Understand: Different Device Status in Lynx
Here are the different device status on Lynx Portal:
- Hub and Lock Online
Status will be "Online" and the lock widget will indicate the lock status. - Lock Offline
Status will be "Lock Offline". The lock widget will not be available to operate.
Article to troubleshoot Offline lock: Troubleshooting: Lock Offline
- Hub Offline
Status will be "Hub Offline". The lock widget will not be available to operate.
Article to troubleshoot Offline Hub: Troubleshooting: Hub Offline
- Lock online and in a Jammed State
Status will be "Online". The lock widget will not be available to operate. - The lock is disconnected or removed from the manufacturer's account/ app but not removed on Lynx
All the icons will be grayed out and there is no status available.
Important Note: Hub status on Devices Section on Property page for locks connected with
Remote Locks will not show up in Lynx portal
Learn more about how to troubleshoot Hub offline and Lock offline. |
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